FAQ
What are the benefits of cleaning with microfiber?
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Microfiber cloths are environmentally friendly. They may reduce the consumption of cleaning chemicals in your home up to 90% while at the same time reducing your exposure to toxic fumes. This can make a big difference for anyone with allergies and chemical sensitivities. Microfiber cloths are very durable and can withstand the rigors of everyday use.
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What makes Norwex's microfiber the best?
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Norwex microfiber is a blend of polyester & polyamide. This fiber is 1/200th the size of a strand of human hair. When this high quality microfiber is combined with the right knitting process, it creates an extremely effective cleaning material. This material can hold up to seven times its weight in matter. Used dry, the static effect created enhances the microfiber's ability to attract dirt and dust particles. As you lightly wipe the surface, the microfiber attracts & draws up even the smallest particles of dust, trapping them in the fibers. Used wet, the microfibers work together to give an excellent cleaning effect. Wet, wring, and wipe away dirt and debris from all washable surfaces. Norwex microfiber is backed with an exceptional warranty of 2 years or 500 washings.
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What is BacLock?
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Our antibacterial microfiber is one of the most innovative products in the industry! Norwex has developed a unique technology that combines an antibacterial silver-based agent with our microfiber. The antibacterial agent is actually embedded inside the tiny microfiber. The agent is solely designed to inhibit bacterial odor, mold, and/or mildew grown within the cloth. The silver antibacterial fiber has self purification properties.
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Why is Norwex's microfiber made in China?
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China is known to be a world leader in the textile industry. Some of the best & comprehensive home textile and microfiber production in the world is from China.
If you are going to create the best microfiber in the world, you go to the best microfiber manufacturers!
Norwex owns the factory in China and has a very strict quality control system in place.
Norwex China is committed to follow the guidelines of the UN Global Compact on how they treat & manage staff involved in the production of microfiber, including our suppliers.
All factory staff members are Norwex employees & enjoy all the benefits associated with being part of the Norwex Team.
Norwex has stringent requirements, which control everything from the raw material requirements to conformance levels & each production is evaluated strictly according to our standards.
Testing is continuously done to ensure a quality product.
Amy microfiber product not meeting Norwex standards are recycled.
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Why do my microfiber cloths smell sometimes?
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Microfiber cloths may smell if the proper care instructions are not followed or if the water in your home or office is hard and high in mineral content. Only use environmentally friendly soaps without fillers when you are laundering to prevent the microfiber pores from being clogged & causing odor. If your cloths smell we recommend trying one of the following suggestions: washing them in hot water, soaking overnight in Norwex Powder Laundry Detergent and washing in hot water, or boiling for 10 minutes to remove any build up on the fibers.
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For how long are the products guaranteed?
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Norwex backs its commitment to quality with a 60 day, 100% satisfaction guarantee. If for any reason you are unhappy with your purchase, simply return the item within 60 days from the date of purchase & you will receive a refund, less the shipping fees. Norwex will also replace or exchange any merchandise you receive that is damaged or defective to your complete satisfaction with a receipt.
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What is the Norwex microfiber warranty?
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At Norwex we are proud of our unique, high quality microfiber and want you to be as thrilled as we are with the product. We are happy to assist you with any item that did not meet your expectations. Our 2 year microfiber warranty covers any problem you may encounter outside of normal wear & tear. If you are not pleased with how a microfiber product has worn or performed you may contact me to have the item replaced, at no additional charge.
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